Niccola has over 25 years’ experience in the management and delivery of case management, vocational rehabilitation and expert witness services for catastrophically injured clients.  Niccola has worked in Australia and the United Kingdom in both private and public healthcare and insurance sectors.  In addition to her occupational therapy qualification, Niccola holds a Masters degree in ‘Case Management for Health and Employment’ and a Masters in Business Administration.  She is a proud recipient of CMSUK’s Case Manager of the Year award and is passionate about increasing the recognition of case management as a wide-reaching discipline and its achievement of effective client outcomes. 

Niccola is currently the Clinical Director of North Star Case Management.  She has a small caseload and remains actively involved as a case manager and a care/occupational therapy expert witness with clients in and around the London area. She also supports and develops the case managers in her team, who come from a range of health and social care professional backgrounds, including occupational therapy, nursing, physiotherapy, speech and language therapy and social work. 

Niccola served as a Director of CMSUK from 2017 to 2024.  She became involved in IRCM through this work and was the final chair of IRCM’s standards group leading these through to publication, in addition being part of the management group. Keen to provide continuity to IRCM’s development as it approaches registration, Niccola will become a Director as part IRCM’s new organisation structure and the first Chair of the Quality Assurance Committee.