Feedback about IRCM

Please use this form to submit any comments, complaints, compliments, or suggestions about IRCM, its processes, employees or representatives. We deal with these in line with our Feedback Policy.

This form is not for concerns about case managers which are dealt with under our Fitness to Practise Policy, more information about concerns about registrants can be found here.

IRCM is committed to reviewing and improving its processes and your feedback both positive and negative is a valuable part of this. The information we collect is used to help identify how improvements can be made and to ensure our services are accessible. This form should take no more than five minutes and we really appreciate your input. If you would like to know more about our feedback policy please see the link at the end of this page.

Below are the types of feedback you can give:

• Compliment – Positive feedback about your experience with IRCM. This might include helpful communication, professional conduct, or clarity of information.

• Comment – General observations about our work. These may not require a response, but they help us understand public perspectives.

• Suggestion – Ideas for how we could improve, for example, making a process simpler, updating a form, or changing how we communicate.

• Expression of dissatisfaction – Feedback expressing disagreement, concern or dissatisfaction with IRCM and how it operates. This may include dissatisfaction with policies, fees, standards, guidance, decisions or processes. This type of feedback may not require investigation. Expressions of dissatisfaction will normally be handled as feedback rather than as a formal complaint but will be considered to identify whether changes should be made.

• Complaint – A concern about something IRCM has done or failed to do where it is alleged that IRCM or a representative of IRCM has acted incorrectly, unfairly, unlawfully or failed to follow policies causing confusion, frustration, orharm. This type of feedback is likely to require investigation.

How would you categorise your feedback?(Required)

Compliment - positive feedback

Comment - general observations about our work

Expression of dissatisfaction - expressing disagreement, concern or dissatisfaction with IRCM and how it operates.

Complaint - something IRCM has done or failed to do where it is alleged that IRCM or a representative of IRCM has acted incorrectly, unfairly, unlawfully or failed to follow policies

Please provide your feedback. Where appropriate please include relevant names and dates.(Required)

We welcome your suggestion, please provide details.(Required)

Please provide your feedback. Where appropriate please include names, dates, details of what happened and what could have been done differently.(Required)

Do you have any supporting information you would like to provide to us? For example emails and documents. If so we will contact you to obtain these.(Required)

yes

no

If you have any witnesses and have permission to provide their contact details, please do so below.

Are you submitting this feedback on behalf of someone else? For example someone you provide support to who does not have capacity.(Required)

yes

no

Please give details(Required)

Would you prefer to provide your feedback anonymously?(Required)

yes

no

How would you prefer us to contact you about your feedback?(Required)

email

phone

mail

I would prefer not to be contacted

Do you have any communication needs we should be aware of?(Required)

yes

no

Please give details(Required)

Name(Required)

Prefix First Last

Email(Required)

Daytime phone number

Address

Street Address Address Line 2 City County Postcode Country

Feedback about IRCM Policy

The purpose of this policy is to consider and respond to feedback about the Institute of Registered Case Managers (IRCM), its processes, staff or volunteers. There is a separate policy for raising concerns about a registrant. Version 2, published April 2026.

Access the Policy